For our deliveries, we use the belgian company, bpost, services to keep the shipping costs as low as possible. At the moment, we offer two shipping solutions: the standard mail, no insurance or refund in the event of loss or damage, and the registered mail, registered with acknowledgement of receipt, can be insured with extra costs. The purchased items are shipped in a shock-proof kraft foam envelope. Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties. While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us. Please note that international orders cannot be delivered to Post Office boxes. We do not offer a return and exchange service at the moment. However, if, for whatever reason, you are dissatisfied with your purchase, don’t hesitate to contact us through our contact page.